Order instructions

Purchasing from lautapelit.fi webshop doesn't require for you to register as a lautapelit.fi user. However, registering will make your future purchases more convenient and makes it easier for us to provide customer service.

If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields that are mandatory to fill are marked clearly on the form and those are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.

After filling in your details you can select the method of payment. Available methods are
Paytrail (VISA, Mastercard, and some Finnish banks) NO FEES.
PayPal FEES APPLY

After verifying the products you wish to purchase, filling in contact details, selecting your preferred shipping and payment method, please accept the delivery terms by reading the delivery conditions and clicking the "I accept the delivery terms"-button. Then click the "Place your order" button. This will transfer you to the payment system of Paytrail or PayPal for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.

Domestic shipping

Your order will be handled at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your chosen pick up location. 

Shipping rates (inside Finland) are 3,90 euros for orders under 70,00 euros. Orders with total of 70,00 euros or more will be delivered with free shipping. 

Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the chosen pick up locaton. If you receive no such e-mail, we encourage you to check the settings and the spam filter on your e-mail provider. Parcel carriers will also send you a notification SMS when your parcel is ready for pick-up.

Above rates and policies apply only to orders to Finland . 

International shipping

If you choose a delivery address into a country other than Finland, the system will automatically add the cost of international shipping to the order. 

If you order goods to outside the European Union, the local VAT is automatically deducted from the order value, but you may be subject to import duties and/or taxes upon the arrival of your shipment. Lautapelit.fi is not responsible for any of these charges. 

If you order goods to addresses within the European Union, our local VAT is included in the prices shown.

For international shipment we offer two options, Posti and DHL.

Postal service is in most cases the cheaper option (especially for non-EU orders), but it's unfortunately slower and poorly trackable.

DHL is the more reliable on out of the options, fully trackable, pricyer (especially to outside EU), but recommended by us.

DHL Express On Demand Delivery (ODD)

With DHL On Demand Delivery (ODD), you can choose when an where you receive your order. After your order has been completed, you'll get an email/ SMS from DHL. Click the smart link on the message to access and use ODD.

You are able to choose from several delivery options that include:

• Collect from a DHL ServicePoint
• Schedule the delivery
• Signature waiver
• Delivery to neighbours, reception desk or security staff
• Delivery to another address
• Waiting time for holidays

Note: Please be advised that using On Demand Delivery service and requesting a forward delivery change could lead to a longer lead time of at least one additional working day. Certain delivery options may not be available due to the nature of the shipment or at the shipper’s request.

Read more and use DHL Express On Demand Delivery on their website: DHL Express ODD

Problems and returns

Our main goals will always be happy customers and a well-working custome service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

!!! Important !!!
If your parcel is wet or otherwise clearly damages, please either make a reclamation before signing it, or do not sign for the package. Most shipping companies consider their resposibility for the package to end the moment you sign for it.

Has your shipment been delayed or gone missing?
Please contact our customer service at info@lautapelit.fi, or by phone; +3589-622 5560, and we'll track down your goods .

Returns

Are you not happy with your purchase?
Lautapelit.fi offers a 14-day period of returns for products bought from a web store. See our instructions for Returns and Refunds.
Please note that if you choose "Pick up from a Store" as a delivery method, it is considered as a purchace from the store.