Postal services have Covid-19 related shipping restrictions. Post of Finland is able to deliver parcels to Austria, Baltic / Benelux /Nordic countries, Belarus, Bulgaria, Croatia, Czechia, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxemburg, Monaco, Netherlands, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Ukraine and United Kingdom in Europe and to Argentina, Brazil, Canada, China, Egypt, Korea, Hong-Kong, India, Israel, Japan, Mexico, Singapore, Taiwan, Thailand, Vietnam and USA in the rest of the world. If your country is not on this list, please use DHL as the shipping method for your orders. Our apologies for the inconvenience. Updated 29.08.2020.

Order instructions

Purchasing from lautapelit.fi on-line store doesn't require for you to register as lautapelit.fi user. Registering will make your future purchases more convenient and makes it easier for us to provide customer service.

You can find your shopping cart icon on top right-hand side of every page. Clicking it will show you the contents of your cart and gives you an option to either edit the cart or go to the order page.

Adding items to your shopping cart is done by clicking the shopping cart icon next to the product you wish to purchase. This will open a cart view on the right side that shows you your current shopping cart. You can edit your cart by clicking the "Edit the shopping cart" button. Clicking “Order products” will move you to checkout. If you wish to continue your shopping, click anywhere outside the cart view and it will close.

When you wish to make your purchase, click on the “shopping cart” button and then the "Order products"-button on right-hand side of the page to move to checkout. On this page you can verify the contents of your cart.

If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields that are mandatory to fill are marked clearly on the form and those are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.

After filling in your details you can select the method of payment. Available methods are through Paytrail (VISA, Mastercard, American express and the most frequently used Finnish banks) or PayPal (+3 euro fee)

After verifying the products you wish to purchase, filling in contact details, selecting your preferred shipping and payment method, please accept the delivery terms by reading the delivery conditions and clicking the "I access the delivery terms"-button. Then click the "Place your order" button. This will transfer you to the payment system of Paytrail or PayPal for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.

Shipping rates & policies

Your order will be shipped at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your area's post office. 

Shipping rates (inside Finland) are 3,90 euros for orders under 60,00 euros. Orders with total of 60,00 euros or more will be delivered with free shipping. 

Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the post office. If you receive no such number, we encourage you to check the settings and the spam filter on your e-mail provider. The Postal service will also send you a notification slip when your parcel is ready for pick-up, but years of experience makes us recommend you not to solely rely on this.

If you wish to have your order delivered to a different address from your receipt, you'll be charged 2,90 euros extra for the handling.

Above rates and policies apply only to orders delivered in Finland

International shipping

If you choose a delivery address into a country other than Finland, the system will automatically add the cost of international shipping to the order. 

If you live outside the European Union you may be subject to import taxes or customs duty. Unfortunately, we are not responsible for any of these charges. 

Our prices include VAT. Customers from the EU will have to pay VAT. Customers from outside the EU don't have to pay VAT if we ship the games outside the EU. VAT will automatically be deducted when checking out.

DHL Express On Demand Delivery (ODD)

With DHL On Demand Delivery (ODD), you can choose when an where you receive your order. After your order has been completed, you'll get an email/ SMS from DHL. Click the smart link on the message to access and use ODD.

You are able to choose from several delivery options that include:

  • Collect from a DHL ServicePoint
  • Schedule the delivery
  • Signature waiver
  • Delivery to neighbours, reception desk or security staff
  • Delivery to another address
  • Waiting time for holidays

Note: Please be advised that using On Demand Delivery service and requesting a forward delivery change could lead to a longer lead time of at least one additional working day. Certain delivery options may not be available due to the nature of the shipment or at the shipper’s request.

Read more and use DHL Express On Demand Delivery on their website: DHL Express ODD

Problems and returns

Our main goals will always be happy customers and a well-working custome service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

Has your shipment been delayed or gone missing?
Please contact our customer service at info@lautapelit.fi, or by phone; +3589-622 5560, and we'll track down your goods .

Returns

Are you not happy with your purchase?
The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. See our instructions for Returns and Refunds.

Your shopping cart is empty

Terms and conditions

Purchasing from lautapelit.fi on-line store doesn't require for you to register as lautapelit.fi user. Registering will make your future purchases more convenient and makes it easier for us to provide customer service.

You can find your shopping cart with the current total of your purchases on right-hand side of every page. Hovering your mouse over the “shoppingcart” word will show you the contents of your cart and clicking on “shoppingcart” will take you to a page with detailed view of your current shopping cart contents.

Adding items to your shopping cart is done by clicking “Buy Now” button next to the product you wish to purchase. This will open a window which lets you define how many units of this product you wish to add to your cart. Clicking “Buy” will add the products and move you to checkout. If you wish to continue your shopping, remove the check mark from “Continue automatically to the shoppingcart” before confirming the number of items you wish to add to your cart. You can also continue shopping from checkout page.

When you wish to make your purchase, click on the “shoppingcart” button on right-hand side of the page to move to checkout. On this page you can verify the contents of your cart and remove items from it. You can also clear the contents of your whole cart from here.

If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields marked with star are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.

After filling in your details you can select the method of payment. Available methods are most Finnish on-line banks and Luottokunta credit cards (Visa/MasterCard).

After verifying the products you wish to purchase, filling in contact details and selecting the payment method, click the cash register button. This will transfer you to the payment system of your bank or credit card company for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.

Shipping rates & policies:

Your order will be shipped at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your area's post office. Shipping rates are 3,90 euros for orders under 60,00 euros. Orders with total of 60,00 euros or more will be delivered with free shipping. Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the post office. If you receive no such number, we encourage you to check the settings and the spam filter on your e-mail provider. The Postal service will also send you a notification slip when your parcel is ready for pick-up, but years of experience makes us recommend you not to solely rely on this.

If you wish to have your order delivered to a different address from your receipt, you'll be charged 2,90 euros extra for the handling.

Above rates and policies apply only to orders delivered in Finland . If you choose a delivery address into a country other than Finland, the system will automatically add the shipping cost based on your choice of delivery method.

Problems and returns

Our main goals will always be happy customers and a well-working customer service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

Has your shipment been delayed or gone missing?
Please contact our customer service at info@lautapelit.fi, or by phone; +3589-622 5560, and we'll track down your goods .

Returns

Are you not happy with your purchase?
The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. See our instructions for Returns and refunds.