Lautapelit.fi
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Return terms

Returns

Are you not happy with your purchase?

Lautapelit.fi offers a 14-day period of returns for products bought from a web store. If you wish to return products on your order we will refund the returned products.

Please always first contact our customer service via email at info@lautapelit.fi

Instructions for Domestic returns

You have 14 days from the arrival of your parcel to process the return.

Returns within Finland are free of charge. If you ordered your product through the Smart Post service, the product may also be returned by the same method. Please contact us first and we can provide details for the free return.

Returns should be sent to:

Lautapelit.fi Oy
611657 Asiakaspalautus
Urho Kekkosen katu 1
00100 Helsinki

Returned products must be unopened, in original packaging and in good condition. Please include the invoice/packing list with the return, and remember to be in contact with us via email at info@lautapelit.fi or by phone at +358 9 622 5560.

Items returned opened, damaged or otherwise in bad condition will not be refunded.

Please note that an unclaimed parcel doesn't count as a return. In case of unclaimed parcel we are forced to deduct a processing fee for the return shipping and processing. Please always contact us via email at info@lautapelit.fi first.

We will process the refunds upon the arrival of the products. The refund will be processed using the same payment method that you placed your order on. Extra payment costs for PayPal will not be refunded.

Please keep the following in mind when you return products:

  • Whenever you return a product following the procedures given here, and respecting the conditions, the return is free of charge. EXCEPTION: Free domestic returns do not apply to orders placed during 20th - 23rd December.
  • A parcel that has not been picked up by the customer does not equal a return. For any product returned to us by the postal service due to the customer's negligence to collect it from the postal office, we will charge 15,00 euros for handling and postal fees. Any other returns that do not follow the procedures described here will also be subject to the 15,00 EUR charge.
  • Any possible sales and special prices are liable to change during the process of your return. If, for instance, you return one or several products and the remaining cost is under the limit for free shipping (70 eur) you will be charged the shipping costs as per usual for the remaining products (4,90 eur). All promo items or bonus products given free of charge when your purchased the returned product must also be returned.
  • We do not accept returns sent through COD (cash on delivery). Lautapelit.fi reserves the right to charge our customers with handling and postal fees if the return process does not adhere to the given instructions and the terms and conditions for purchases and returns.
  • If you wish to cancel an order still in transit there will be an extra fee as courier companies will fine us for that service. In all cases we will process the refunds only when the parcel arrives back to us.
  • Any refunds will be processed by our payment system providers Paytrail and PayPal.
  • "Pick up from the store" orders are considered store sales and are thus not eligible for returns, but may be exhanged to other products or to a gift certificate.

Our customer service will gladly help you regarding any problems with your purchase or your return, at info@lautapelit.fi or by phone; +3589-622 5560.

Instructions for International returns

You have 14 days from the arrival of your parcel to process the return.
Return costs will be at your charge.

Returns should be sent to:

Lautapelit.fi Oy
Urho Kekkosen katu 1
00100 Helsinki
Finland
+358 9 622 5560

Returned products must be unopened, in original packaging and in good condition. Please include the invoice/packing list with the return, and remember to be in contact with us via email at info@lautapelit.fi.

Items returned opened, damaged or otherwise in bad condition will not be refunded.

Please note that an unclaimed parcel doesn't count as a return. In case of unclaimed parcel we are forced to deduct a processing fee for the return shipping and processing. Please always contact us via email at info@lautapelit.fi first.

We will process the refunds upon the arrival of the products. The refund will be processed using the same payment method that you placed your order on. Extra payment costs for PayPal will not be refunded.

Please keep the following in mind when you return products:

  • A parcel that has not been picked up by the customer does not equal a return. For any product returned to us by the postal service due to the customer's negligence to collect it from the postal office, we will charge extra handling and postal fees. Any other returns that do not follow the procedures described here will also be subject to additional charges.
  • All promo items or bonus products given free of charge when your purchased the returned product must also be returned.
  • We do not accept returns sent through COD (cash on delivery). Lautapelit.fi reserves the right to charge our customers with handling and postal fees if the return process does not adhere to the given instructions and the terms and conditions for purchases and returns.
  • If you wish to cancel an order still in transit there will be an extra fee as courier companies will fine us for that service. In all cases we will process the refunds only when the parcel arrives back to us.
  • We can't cancel orders that have already left Finland. In these cases you will have to send the parcel back yourself for return.
  • Any refunds will be processed by our payment system providers Paytrail and PayPal.

Damaged or lost parcels

If you receive a damaged product or your order is missing an item, please contact us via email at info@lautapelit.fi. Please add your order number and a photo of the damage.

If your order is destroyed or lost during shipping, we will contact the courier regarding the reimbursements for you. The courier companies will reimburse us and we will forward the reimbursement to you. Please note that shipping companies will reimburse lost parcels according to the weight of pracel instead of the value.

Last dated 11.06.2025

Lautapelit.fi

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Terms and conditions

Purchasing from lautapelit.fi webshop doesn't require for you to register as a lautapelit.fi user. However, registering will make your future purchases more convenient and makes it easier for us to provide customer service.

If you haven't registered as a user, you'll be asked to fill in your contact details when placing an order. Fields that are mandatory to fill are marked clearly on the form and those are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this initial purchase, your details will be filled in automatically when placing orders in the future. If your saved details have changed or you discover any errors in them, you can correct them during this point.

After filling in your details you can select the method of payment. Available methods are:
Paytrail (VISA, Mastercard, and some Finnish banks) NO FEES.
PayPal FEES APPLY

After verifying the products you wish to purchase, filling in contact details, selecting your preferred shipping and payment method, please accept the delivery terms by reading the delivery conditions and clicking the "I accept the delivery terms"-button. Then click the "Place your order" button. This will transfer you to the payment system of Paytrail or PayPal for completing your purchase. Please make sure you return to our site using the link provided by your bank after completing your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please contact us. You'll find our contact details behind the “Contact details” link.

Domestic shipping

Your order will be handled at the latest during the following workday. If any of the items you ordered are temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your chosen pick up location. 

Shipping rates (inside Finland) are 4,90 euros for orders under 70,00 euros. Orders with total of 70,00 euros or more will be delivered with free shipping. 

Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by email to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the chosen pick up locaton. If you receive no such email, we encourage you to check the settings and the spam filter on your email provider. Parcel carriers will also send you a notification via SMS when your parcel is ready for pick-up.

Please note that pick-up-orders from our Helsinki or Tampere stores are only available for pick-up after you have received a confirmation email stating that your items are ready to go.

Above rates and policies apply only to orders to Finland . 


International shipping

If you choose a delivery address into a country other than Finland, the system will automatically add the cost of international shipping to the order. 

If you order goods to outside the European Union, the local VAT is automatically deducted from the order value, but you may be subject to import duties and/or taxes upon the arrival of your shipment. Lautapelit.fi is not responsible for any of these charges. 

If you order goods to addresses within the European Union, our local VAT is included in the prices shown.

For international shipment we offer Posti and DHL worldwide; and GLS for Europe. Postal service is in most cases the cheaper option (especially for non-EU orders), but it's unfortunately slower and poorly trackable.

DHL is the more reliable one out of the options, fully trackable, pricier (especially to outside of EU), but recommended by us.

DHL Express On Demand Delivery (ODD)

With DHL On Demand Delivery (ODD), you can choose when and where you receive your order. After your order has been completed, you'll get an email/SMS from DHL. Click the smart link on the message to access and use ODD.

With DHL ODD you are able to choose from several delivery options to best accomodate your needs. However, you should note that using ODD can lead to a longer lead time or that some delivery options might not be available depending on what is being shipped. You can read more about this on DHL website: DHL Express ODD

Problems and returns

Happy customers and a well-working customer service are our main priorities, and we strive daily to do our very best to achieve these goals. Unfortunately, things don't always go according to the plan. But that's no cause for panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

!!! Important !!!
If your parcel is wet or otherwise clearly damaged, please either make a reclamation before signing it, or do not sign for the package. Most shipping companies consider their resposibility for the package to end the moment you sign for it.

Has your shipment been delayed or gone missing?
Please contact our customer service at info@lautapelit.fi, or by phone; +358 9-622 5560, and we'll track down your goods .

Returns

Are you not happy with your purchase?
Lautapelit.fi offers a 14-day period of returns for products bought from our web store. Before ordering, please read the terms of our Returns and Refunds.

Please note that if you choose "Pick up from a Store" as a delivery method, it is considered as a purchace from the store.

Updated 13.06.2025

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