If you have purchased a new product which has faulty or missing items, the fastest way for you to get a missing component is to be in direct contact with the original publisher. Most publishers have their own service that provide players with missing components.
If you have purchased a new Lautapelit.fi game, you can inform us of missing or defective components at firstname.lastname@example.org. Please include your address, a copy of the receipt, and preferrably also your phone number. Unfortunately we cannot supply spare parts for second-hand copies of our games. PLEASE NOTICE! Our service for missing components is centralized to our store in Helsinki. Our store in Tampere will not have any spare parts. However, it is naturally possible to send your spare parts to the Tampere store for you to pick up.
Missing or faulty parts in Peliko/Martinex/Competo/Marektoy products, please contact the Lautapelit.fi customer service.
Missing or faulty parts in Tactic products can be reported to email@example.com.
Missing or faulty parts in AEG products can be reported to firstname.lastname@example.org.
The following publishers and brands are owned by Asmodee, and spare parts are handled by Asmodee's Nordic on case by case. Please contact Lautapelit.fi customer service.
Asmodee, Days of Wonder, Enigma Distribution, Fantasy Flight Games, Z-Man Games, and English editions of all Catan products.
Bombyx, Edge Entertainment, Esdevium, Filosofia, GameWorks, Libellud, Ludically, Ludonaute, Pearl Games, Plaid Hat Games, Repos Production, Space Cowboys, Windrider Games, Ystari Games.
Gigamic contact form: www.gigamic.com/contacter-gigamic.php. For Finnish editions published by Lautapelit.fi, please contact the Lautapelit.fi customer service.
Hasbro products arrive to us from many different sources, with different spare part service procedures. Should you have any faulty or missing parts in Hasbro products, please contact the Lautapelit.fi customer service first.
Contact details for Kosmos: https://www.kosmos.de/content/service/
For certain games originally produced by Lookout Spiele, another possible source for spare parts is Lookout (email@example.com).
Pegasus Spiele contact form https://pegasus.de/en/spare-parts-service
For certain games originally produced by Eggertspiele, another possible source for spare parts is Eggertspiele (firstname.lastname@example.org).
Queen Games contact form: https://ssl.queen-games.com/en/missing-parts/
Rio Grande Games contact form: www.riograndegames.com/customer_service.html
Missing or faulty parts in Steve Jackson Games products can be reported to email@example.com.
Missing or faulty parts in TMG products can be reported to firstname.lastname@example.org.
last updated 2020-05-12.
Purchasing from lautapelit.fi on-line store doesn't require for you to register as lautapelit.fi user. Registering will make your future purchases more convenient and makes it easier for us to provide customer service.
You can find your shopping cart with the current total of your purchases on right-hand side of every page. Hovering your mouse over the “shoppingcart” word will show you the contents of your cart and clicking on “shoppingcart” will take you to a page with detailed view of your current shopping cart contents.
Adding items to your shopping cart is done by clicking “Buy Now” button next to the product you wish to purchase. This will open a window which lets you define how many units of this product you wish to add to your cart. Clicking “Buy” will add the products and move you to checkout. If you wish to continue your shopping, remove the check mark from “Continue automatically to the shoppingcart” before confirming the number of items you wish to add to your cart. You can also continue shopping from checkout page.
When you wish to make your purchase, click on the “shoppingcart” button on right-hand side of the page to move to checkout. On this page you can verify the contents of your cart and remove items from it. You can also clear the contents of your whole cart from here.
If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields marked with star are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.
After filling in your details you can select the method of payment. Available methods are most Finnish on-line banks and Luottokunta credit cards (Visa/MasterCard).
After verifying the products you wish to purchase, filling in contact details and selecting the payment method, click the cash register button. This will transfer you to the payment system of your bank or credit card company for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.
You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.
If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.
Your order will be shipped at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your area's post office. Shipping rates are 3,90 euros for orders under 60,00 euros. Orders with total of 60,00 euros or more will be delivered with free shipping. Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.
When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the post office. If you receive no such number, we encourage you to check the settings and the spam filter on your e-mail provider. The Postal service will also send you a notification slip when your parcel is ready for pick-up, but years of experience makes us recommend you not to solely rely on this.
If you wish to have your order delivered to a different address from your receipt, you'll be charged 2,90 euros extra for the handling.
Above rates and policies apply only to orders delivered in Finland . If you choose a delivery address into a country other than Finland, the system will automatically add the shipping cost based on your choice of delivery method.
Problems and returns
Our main goals will always be happy customers and a well-working customer service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.
Has your shipment been delayed or gone missing?
Please contact our customer service at email@example.com, or by phone; +3589-622 5560, and we'll track down your goods .
Are you not happy with your purchase?
The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. See our instructions for Returns and refunds.