Lautapelit.fi Oy respects the privacy of its customers. We comply with Finnish consumer legislation and the online store guidelines published by the Consumer Agency (https://www.kkv.fi/en/consumer-affairs/online-stores/). However, if you notice areas in our operations where we could further improve our services, we are grateful for your feedback.
On the Lautapelit.fi website, personal information is collected when users log in or place orders, but no personal identification numbers are recorded. The information provided by our customers is used for tasks related to product delivery and billing, improving our customer service, and providing updates. Simply browsing the site does not register personal information, so you can also visit our site anonymously.
The personal data of our customers and registered users is stored with absolute confidentiality. The information is not disclosed to third parties. If you are a registered user or have purchased products from our website, you may request that all information about you be removed from our records.
The Lautapelit.fi website also uses cookies in certain areas. Cookies allow us to determine, for example, which games are most popular among visitors to our site. This helps us gather valuable information for maintaining and developing the website. We do not use log data collected for statistical purposes to track individual users.
Cookies are also used for the shopping cart system to function. The cookies we use are exclusively "session cookies," meaning they are not permanent. They are stored temporarily on the user's computer while visiting our site and are removed when the user leaves the site. We cannot associate a cookie with an individual visitor to the site.
Purchasing from lautapelit.fi webshop doesn't require for you to register as a lautapelit.fi user. However, registering will make your future purchases more convenient and makes it easier for us to provide customer service.
If you haven't registered as a user, you'll be asked to fill in your contact details when placing an order. Fields that are mandatory to fill are marked clearly on the form and those are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this initial purchase, your details will be filled in automatically when placing orders in the future. If your saved details have changed or you discover any errors in them, you can correct them during this point.
After filling in your details you can select the method of payment. Available methods are: Paytrail (VISA, Mastercard, and some Finnish banks) NO FEES. PayPal FEES APPLY
After verifying the products you wish to purchase, filling in contact details, selecting your preferred shipping and payment method, please accept the delivery terms by reading the delivery conditions and clicking the "I accept the delivery terms"-button. Then click the "Place your order" button. This will transfer you to the payment system of Paytrail or PayPal for completing your purchase. Please make sure you return to our site using the link provided by your bank after completing your payment. Otherwise information about your payment will take long time to reach us.
You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.
If you have any questions about your order, please contact us. You'll find our contact details behind the “Contact details” link.
Domestic shipping
Your order will be handled at the latest during the following workday. If any of the items you ordered are temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your chosen pick up location.
Shipping rates (inside Finland) are 4,90 euros for orders under 70,00 euros. Orders with total of 70,00 euros or more will be delivered with free shipping.
Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.
When your order is handled, you will receive a tracking number by email to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the chosen pick up locaton. If you receive no such email, we encourage you to check the settings and the spam filter on your email provider. Parcel carriers will also send you a notification via SMS when your parcel is ready for pick-up.
Please note that pick-up-orders from our Helsinki or Tampere stores are only available for pick-up after you have received a confirmation email stating that your items are ready to go.
Above rates and policies apply only to orders to Finland .
International shipping
If you choose a delivery address into a country other than Finland, the system will automatically add the cost of international shipping to the order.
If you order goods to outside the European Union, the local VAT is automatically deducted from the order value, but you may be subject to import duties and/or taxes upon the arrival of your shipment. Lautapelit.fi is not responsible for any of these charges.
If you order goods to addresses within the European Union, our local VAT is included in the prices shown.
For international shipment we offer Posti and DHL worldwide; and GLS for Europe. Postal service is in most cases the cheaper option (especially for non-EU orders), but it's unfortunately slower and poorly trackable.
DHL is the more reliable one out of the options, fully trackable, pricier (especially to outside of EU), but recommended by us.
DHL Express On Demand Delivery (ODD)
With DHL On Demand Delivery (ODD), you can choose when and where you receive your order. After your order has been completed, you'll get an email/SMS from DHL. Click the smart link on the message to access and use ODD.
With DHL ODD you are able to choose from several delivery options to best accomodate your needs. However, you should note that using ODD can lead to a longer lead time or that some delivery options might not be available depending on what is being shipped. You can read more about this on DHL website: DHL Express ODD
Problems and returns
Happy customers and a well-working customer service are our main priorities, and we strive daily to do our very best to achieve these goals. Unfortunately, things don't always go according to the plan. But that's no cause for panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.
Shipping problems
!!! Important !!! If your parcel is wet or otherwise clearly damaged, please either make a reclamation before signing it, or do not sign for the package. Most shipping companies consider their resposibility for the package to end the moment you sign for it.
Has your shipment been delayed or gone missing? Please contact our customer service at info@lautapelit.fi, or by phone; +358 9-622 5560, and we'll track down your goods .
Returns
Are you not happy with your purchase? Lautapelit.fi offers a 14-day period of returns for products bought from our web store. Before ordering, please read the terms of our Returns and Refunds.
Please note that if you choose "Pick up from a Store" as a delivery method, it is considered as a purchace from the store.
