Postal services are still experiencing long delays and Covid related restrictions. Please check that your country is on the served countries list: https://www.posti.fi/mzj3zpe8qb7p/7jFGsxRG0Hm2BbcXs9Emhf/79dff1b8cc997a5d03fccd7299f35ba1/effects-of-the-coronavirus-on-items-sent-abroad-from-finland.pdf
and note that the delivery times are longer than indicated on our shipping method information.

Returns and refunds

Returns

Are you not happy with your purchase?

The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. If you wish to return products on your order we will refund the returned products.

Please always first contact our customer service
via email at info@lautapelit.fi

Instructions for Domestic returns

You have 14 days from the arrival of your parcel to process the return.

Returns within Finland are free of charge. If you ordered your product through the Smart Post service, the product may also be returned by the same method. Please contact us first and we can provide details for the free return.

Returns should be sent to:

Lautapelit.fi Oy
Urho Kekkosen katu 1
00100 Helsinki
Finland
+358 9 622 5560

Returned products must be unopened, in original packaging and in good condition
. Please include the invoice/packing list with the return, and remember to be in contact with us via email at info@lautapelit.fi or by phone at +358 9 622 5560.

Items returned opened, damaged or otherwise in bad condition will not be refunded.

Please note that an unclaimed parcel doesn't count as a return. In case of unclaimed parcel we are forced to deduct a processing fee for the return shipping and processing. Please always contact us via email at info@lautapelit.fi first.

We will process the refunds upon the arrival of the products. The refund will be processed using the same payment method that you placed your order on. Extra payment costs for PayPal will not be refunded.

Please keep the following in mind when you return products:

  • Whenever you return a product following the procedures given here, and respecting the conditions, the return is free of charge. EXCEPTION: Free domestic returns do not apply to orders placed during 18th - 23rd December.

  • A parcel that has not been picked up by the customer does not equal a return. For any product returned to us by the postal service due to the customer's negligence to collect it from the postal office, we will charge 15,00 euros for handling and postal fees. Any other returns that do not follow the procedures described here will also be subject to the 15,00 EUR charge.

  • Any possible sales and special prices are liable to change during the process of your return. If, for instance, you return one or several products and the remaining cost is under the limit for free shipping (60 eur) you will be charged the shipping costs as per usual for the remaining products (3,90 eur). All promo items or bonus products given free of charge when your purchased the returned product must also be returned.

  • We do not accept returns sent through COD (cash on delivery). Lautapelit.fi reserves the right to charge our customers with handling and postal fees if the return process does not adhere to the given instructions and the terms and conditions for purchases and returns.

  • If you wish to cancel an order still in transit there will be an extra fee as courier companies will fine us for that service. In all cases we will process the refunds only when the parcel arrives back to us.

  • Any refunds will be processed by our payment system providers Paytrail and PayPal.

Our customer service will gladly help you regarding any problems with your purchase or your return, at info@lautapelit.fi or by phone; +3589-622 5560.

Instructions for International returns

You have 14 days from the arrival of your parcel to process the return.
Return costs will be at your charge.


Returns should be sent to:

Lautapelit.fi Oy
Urho Kekkosen katu 1
00100 Helsinki
Finland
+358 9 622 5560

Returned products must be unopened, in original packaging and in good condition.
Please include the invoice/packing list with the return, and remember to be in contact with us via email at info@lautapelit.fi.

Items returned opened, damaged or otherwise in bad condition will not be refunded.

Please note that an unclaimed parcel doesn't count as a return. In case of unclaimed parcel we are forced to deduct a processing fee for the return shipping and processing. Please always contact us via email at info@lautapelit.fi first.

We will process the refunds upon the arrival of the products. The refund will be processed using the same payment method that you placed your order on. Extra payment costs for PayPal will not be refunded.

Please keep the following in mind when you return products:

  • A parcel that has not been picked up by the customer does not equal a return. For any product returned to us by the postal service due to the customer's negligence to collect it from the postal office, we will charge extra handling and postal fees. Any other returns that do not follow the procedures described here will also be subject to additional charges.

  • All promo items or bonus products given free of charge when your purchased the returned product must also be returned.

  • We do not accept returns sent through COD (cash on delivery). Lautapelit.fi reserves the right to charge our customers with handling and postal fees if the return process does not adhere to the given instructions and the terms and conditions for purchases and returns.

  • If you wish to cancel an order still in transit there will be an extra fee as courier companies will fine us for that service. In all cases we will process the refunds only when the parcel arrives back to us.
  • We can't cancel orders that have already left Finland. In these cases you will have to send the parcel back yourself for return.

  • Any refunds will be processed by our payment system providers Paytrail and PayPal.

Damaged or lost parcels

If you receive a damaged product or your order is missing an item, please contact us via email at info@lautapelit.fi. Please add your order number and a photo of the damage.

If your order is destroyed or lost during shipping, we will contact the courier regarding the reimbursements for you. The courier companies will reimburse us and we will forward the reimbursement to you. Please note that shipping companies will reimburse lost parcels according to the weight of pracel instead of the value.

Notes regarding Covid and shipping times

At the moment most international parcels have extended delivery times. Unfortunately this is something we can't affect or predict. Especially Posti Priority Parcels are affected by this, as parcels will be stuck at border waiting for connections. Also due to limited tracking, these parcels won't show movement after Finland until they reach destination country.

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Terms and conditions

Purchasing from lautapelit.fi on-line store doesn't require for you to register as lautapelit.fi user. Registering will make your future purchases more convenient and makes it easier for us to provide customer service.

You can find your shopping cart with the current total of your purchases on right-hand side of every page. Hovering your mouse over the “shoppingcart” word will show you the contents of your cart and clicking on “shoppingcart” will take you to a page with detailed view of your current shopping cart contents.

Adding items to your shopping cart is done by clicking “Buy Now” button next to the product you wish to purchase. This will open a window which lets you define how many units of this product you wish to add to your cart. Clicking “Buy” will add the products and move you to checkout. If you wish to continue your shopping, remove the check mark from “Continue automatically to the shoppingcart” before confirming the number of items you wish to add to your cart. You can also continue shopping from checkout page.

When you wish to make your purchase, click on the “shoppingcart” button on right-hand side of the page to move to checkout. On this page you can verify the contents of your cart and remove items from it. You can also clear the contents of your whole cart from here.

If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields marked with star are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.

After filling in your details you can select the method of payment. Available methods are most Finnish on-line banks and Luottokunta credit cards (Visa/MasterCard).

After verifying the products you wish to purchase, filling in contact details and selecting the payment method, click the cash register button. This will transfer you to the payment system of your bank or credit card company for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.

Shipping rates & policies:

Your order will be shipped at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your area's post office. Shipping rates are 3,90 euros for orders under 60,00 euros. Orders with total of 60,00 euros or more will be delivered with free shipping. Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the post office. If you receive no such number, we encourage you to check the settings and the spam filter on your e-mail provider. The Postal service will also send you a notification slip when your parcel is ready for pick-up, but years of experience makes us recommend you not to solely rely on this.

If you wish to have your order delivered to a different address from your receipt, you'll be charged 2,90 euros extra for the handling.

Above rates and policies apply only to orders delivered in Finland . If you choose a delivery address into a country other than Finland, the system will automatically add the shipping cost based on your choice of delivery method.

Problems and returns

Our main goals will always be happy customers and a well-working customer service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

Has your shipment been delayed or gone missing?
Please contact our customer service at info@lautapelit.fi, or by phone; +3589-622 5560, and we'll track down your goods .

Returns

Are you not happy with your purchase?
The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. See our instructions for Returns and refunds.